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At gorgeousluminous, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our clothing decoration services. It is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, other data protection laws may also provide you with additional rights.
We collect information that you provide directly to us when you request our services, including your name, email address, phone number, and project details. When you use our website, we may automatically collect certain technical information such as your IP address, browser type, and device information.
When you submit a contact form, request a quote, or place an order for clothing decoration services, we collect personal information such as your name, email address, phone number, and mailing address. We also collect details about your custom patches, embroidery, and appliqué projects to fulfill your orders.
When you submit designs for your custom clothing decoration projects, we collect and store these files to process your order. This may include images, logos, text, and other creative materials you provide to gorgeousluminous.
We use the information we collect to provide, maintain, and improve our clothing decoration services, process your orders, communicate with you about your projects, send you updates about your orders, and respond to your inquiries and support requests.
We may also use your information to send you promotional materials about our patches, embroidery, and appliqué services, though you can opt out of these communications at any time. Your contact information helps us provide you with personalized service and keep you informed about your custom decoration projects.
We collect and handle your personal information only when it is reasonably necessary for our business functions and activities and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In practice, this means we process your information when it is needed to provide our services to you, respond to your requests, manage our relationship with you, operate our website, and meet our legal and regulatory obligations.
Where required by law, we will seek your consent before collecting or using certain types of personal information. You may withdraw your consent at any time, although this may affect our ability to provide some services to you.
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business and delivering our clothing decoration services, such as shipping companies and payment processors. These parties are required to keep your information confidential.
We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Subject to certain exceptions under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask that it be corrected if it is inaccurate, out of date, incomplete, irrelevant, or misleading. You can also contact us to ask about how we handle your information or to raise any concerns about your privacy.
If you are not satisfied with our response to a privacy concern, you may be able to lodge a complaint with the Office of the Australian Information Commissioner or another relevant supervisory authority. To exercise your rights or make a complaint, please contact us using the details provided in the Contact Us section below.
Our business is based in Australia, but some of our service providers may be located or may store data outside Australia. Where your personal information is transferred to or stored in another country, we take reasonable steps to ensure that the recipient protects your information in a way that is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We retain your personal information only for as long as it is needed for the purposes described in this Privacy Policy or as required by Australian law. This includes keeping records necessary for our business operations, resolving disputes, and meeting our legal and regulatory obligations. When personal information is no longer required, we take reasonable steps to de-identify or securely destroy it.
We may use third-party services to help us operate our website and provide our services. These can include online advertising and analytics tools such as Google Ads conversion tracking, remarketing tools, Google Analytics, and Google Maps API for displaying our location. These providers may collect or receive certain information from your browser or device when you visit our site.
These third-party services use their own technologies, including cookies and similar tools, to help us understand how visitors use our website, measure the effectiveness of our advertising, and improve the experience we offer. We do not control how these third parties collect or use your information and recommend that you review their privacy policies for more details.
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Some cookies are essential for the basic functioning of the site, while others help us understand how our services are used and support our marketing activities. You can control cookie settings through your browser preferences. For more detailed information about the types of cookies we use and your options, please see our Cookies Policy.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Gorgeousluminous
214 Lord St, Perth WA 6000, Australia
Phone: +61 450 067 136
Email: support-@gorgeousluminous.world